Bottle2Bond Refund policy

30-Day Money-Back Guarantee

We stand behind every glass we make. If you're not happy with your Bottle2Bond purchase for any reason, send it back within 30 days of receiving it and we'll refund your money. No hoops, no guesswork.

To get your refund, the product needs to come back to us. Once we receive it, we'll refund your original payment method.

To start a return, email us at brian@bottle2bond.com. We'll send you instructions on how and where to ship it. Items sent back without contacting us first can't be processed, so reach out first and we'll take care of you.

Custom engraved products

Personalized and custom engraved items are made just for you, so they can't be returned for a refund. But we still stand behind them. If a custom engraved product arrives defective, we'll replace it. Just contact us at brian@bottle2bond.com and we'll make it right.

Damages and issues

Please check your order as soon as it arrives. If anything is defective, damaged, or wrong, contact us right away so we can fix it fast.

How refunds work

Once we receive and inspect your return, we'll let you know it's approved. Your refund goes back to your original payment method within 10 business days. Keep in mind it can take a little longer for your bank or credit card company to post it on their end.

If more than 15 business days have passed since we approved your return and you still don't see it, email us at brian@bottle2bond.com.

European Union 14-day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must come back in the same condition you received it, in its original packaging, with proof of purchase.

Questions about a return? Email us anytime at brian@bottle2bond.com.